Last updated
August 21, 2020

Terms & conditions

When shopping at [luxwi.com] all agreements are entered into with Luxwi ApS (Danish company registration no. 39034360), Grusbakken 14, 2820 Gentofte, Denmark (hereinafter “Luxwi” or “we/us/our”) and are subject to these terms and conditions. 

The applicable terms and conditions for your purchases are available on this page. Please be aware that we reserve the right to amend, alter, or modify the terms and conditions from time to time. 

Please also refer to the general Danish Sale of Goods Act, the Danish Contracts Act, and legislation on consumer contracts under Danish law. 

  1. ORDERING AND PRICING 
    All orders shipped to customers globally on this website are presented in EUR, but excluding delivery. For orders delivered to customers inside the EU, Danish VAT will apply. For orders delivered to customers outside the EU, the order will be invoiced without Danish VAT, for orders outside the EU, Luxwi will pay any local or national tax, local VAT, and or duties.

The applicable prices for the products are the prices shown on the website at the time of your order.

The full purchase price for your items, excluding delivery, is available to you in your basket. Prices including delivery will be presented to you before completion of your order once you have filled in your delivery information. 

Once you have completed your order, you will receive an order confirmation via the e-mail you entered when filling out your delivery and invoicing information. We recommend that you save your order confirmation. 

  1. PAYMENT 
    You can order from Luxwi using the following payment methods: Mastercard, VISA, Verified by VISA, Discover, Diners Club, JCP, UnionPay, American Express. No payment fees will be charged to your card when shopping via our website. 

When you place an order, we will reserve the purchase amount on the account of your payment card. The purchase amount will not be drawn from your account before your order is shipped to your chosen destination. The invoice for your purchase will be sent separately to you by e-mail. The invoice does not contain sensitive data but will always include information about what payment method has been used and by whom. It is your proof of payment.

Payment and transfer of credit card information is processed in encrypted form via a 256 SSL-encryption from our payment provider QuickPay. We use payment encryption in order to ensure that your information is protected against third parties. We do not store your payment information.

QuickPay & PCI DSS certification
The purpose of the PCI Data Security Standard (DSS) is to have a common international standard for the manner in which credit card data is processed. The standard defines a set of requirements for the storage, transmission, and handling of credit card data - and how to check that these requirements are met.

QuickPay is certified according to the latest version of the PCI DSS Level 1. It is a comprehensive process which, among other things, involves:

An Annual Report on Compliance (ROC) performed by a Qualified Security Assessor (QSA)
Quarterly scans of the network, performed by an Approved Scan Vendor (ASV)
A large number of rules and guidelines for workflow, and the processing and storage of data
Both consumers and e-commerce stores will benefit from the enhanced safety requirements specified by the PCI certification. By doing business with suppliers who have obtained the PCI certification, as an e-commerce business you reduce the risk of fraud and provide users with a greater sense of security as a customer in the shop.

  1. DELIVERY
    Delivery costs vary depending on the amount of goods, method of delivery, weight, and volume of your order. Delivery costs will be calculated and shown before the completion of your order. The delivery time will depend on whether the ordered product is in stock and what method of delivery has been chosen. We currently use the following delivery services [DHL, PostNord]. Our estimated delivery times are: 
  • Europe [4-5 business days]
    • United States [4-5 business days]
    • China [4-5 business days]

We will send you an e-mail once your order has been processed and is ready to ship. If delivery is expected to be delayed, we will notify you as soon as possible via e-mail.

We ship all orders with a track-and-trace system. If you have questions regarding your order after notification that it has shipped from us, please refer your questions to the designated delivery partner, e.g. if you have questions regarding delivery or order tracking. 

If you need to change or cancel an order before it has shipped, please contact us by e-mail on customerservice@luxwi.com

  1. LEGAL WARRANTY
    If you find that the delivered product does not meet your expectations, please let us know in order for us to help you or correct any issues you may experience. 

Pursuant to the Danish Sale of Goods Act, you have a two-year legal warranty (“reklamationsret” – right to complain) on your purchase. All claims of the legal warranty should be made as soon as possible and no later than two months from the time of becoming aware of any flaws or defects to the product. If you wish to exercise your legal warranty, please contact us by e-mail on customerservice@luxwi.com

We note that when exercising your legal warranty right it is a prerequisite for accepting your claim that the flaws or defects to the product are not a result of your mistreatment of the product. We reserve the right to replace, repair, or refund the purchased product(s) as we deem appropriate. Please also refer to the Danish Sale of Goods Act for your mandatory rights. 

  1. RIGHT OF RETURN
    When purchasing products via our website you always have a right to return the product within 14 days from the time of your receipt of the product(s) pursuant to the Danish Consumer Contract Act (the cooling off-period). 

If you wish to exercise your right of return you must notify us no later than 14 days from the date of you taking possession of the product. Notification can take place by sending us an e-mail with your name, order number, and a clear statement that you wish to exercise your right of return on all or part of your order. If you wish to return your product, please contact us on customerservice@luxwi.com

The returned product(s) must be sent to Luxwi’s address [Grusbakken 14, 2820 Gentofte, Denmark]. The return must be carried out without undue delay and no later than 14 days from the time of you notifying us that you wished to exercise your right of return. You cannot exercise your right by refusing to accept delivery of the product without giving us express notification hereof. 

Please note that if you exercise your right of return, you are liable for the delivery costs from you to us. The product must be returned in the same condition as you received it. You will not be reimbursed for the full purchase price if the product returned to us has depreciated due to your handling or while in your care. Once we receive the returned product, we will verify the condition of the product and contact you by e-mail regarding how your refund will take place. 

  1. COMPLAINTS PROCEDURE
    If we are not able to resolve your complaint about the products or services offered by Luxwi, you can file a complaint with the Danish Competition and Consumer Authority’s Center for Complaint Resolution located in Nævnenes Hus, Toldboden 2, 8800 Viborg, Denmark. You can file your complaint using the online tool: https://minsag.forbrug.dk/FKVWeb/CheckComplaintStart.aspx

It is also possible to file your complaint using the EU Commission complaints portal where complaints may be filed here: http://ec.europa.eu/odr. This complaint option is particularly relevant for consumers located in an EU Member State outside of Denmark. If you file a complaint using this portal, we kindly ask you to reference our e-mail address: customerservice@luxwi.com.

  1. LIMITATION OF LIABILITY, ETC.
    Luxwi does not accept any liability arising out of the application or use of the website or products except as expressly mandatory under applicable law. Luxwi does not represent or warrant, either express or implied, the merchantability or fitness for a specific purpose made with respect to the website or the products offered. Luxwi shall therefore not be liable for any damage or loss, whether direct, indirect, incidental, special, consequential, exemplary or otherwise, including but not limited to property damages, theft, or injury to any person to the furthest extent possible under applicable law. 

Luxwi does not undertake any duty to carry out the support or maintenance of the website. Luxwi may at any time update, alter, modify, temporarily or permanently restrict or shut down the website. 

Luxwi reserves all rights with regards to changes to applicable duties, customs and tariffs, typing errors, pricing and grammar errors, technical malfunction, sold out goods, and failure of delivery due to force majeure. 

If any part of these terms and conditions should be considered in contravention of law or invalid and thereby non-enforceable, this shall not affect the validity and enforcement of the remaining parts of the terms and conditions. 

  1. COOKIES
    We use cookies on this website. For further information on what cookies we use and how we use them please refer to our Cookie Policy here: https://luxwi.com/pages/privacy-policy.
  2. PERSONAL INFORMATION AND DATA
    When you shop and place orders with Luxwi, you are asked to fill in your personal information, including name, address, e-mail, and other necessary information, in order to complete your order. You can read more about how we register, handle, and store your personal information and data in our privacy policy available here: https://luxwi.com/pages/privacy-policy.
  3. LAW AND VENUE
    To the furthest extent possible, these terms and conditions shall be governed by and construed in accordance with Danish law, disregarding the Danish choice of law rules to the extent that such rules would otherwise lead to the application of any other law than Danish law. 

Any dispute or claim arising out of or in connection with the terms and conditions shall be brought before the Danish courts. 

  1. QUERIES
    If you have any questions or queries about these terms and conditions, the use of our website or products, please contact us at customerservice@luxwi.com

These terms and conditions were last updated on 18 February 2020.