Legal

Terms & Conditions

When shopping at [luxwi.com] all agreements are entered into with Luxwi ApS (Danish company registration no. 39034360), Grusbakken 14, 2820 Gentofte, Denmark (hereinafter “Luxwi” or “we/us/our”) and are subject to these terms and conditions. 

The applicable terms and conditions for your purchases are available on this page. Please be aware that we reserve the right to amend, alter, or modify the terms and conditions from time to time. 

Please also refer to the general Danish Sale of Goods Act, the Danish Contracts Act, and legislation on consumer contracts under Danish law. 

  1. ORDERING AND PRICING 
    All orders shipped to customers globally on this website are presented in EUR, but excluding delivery. For orders delivered to customers inside the EU, Danish VAT will apply. For orders delivered to customers outside the EU, the order will be invoiced without Danish VAT, for orders outside the EU, Luxwi will pay any local or national tax, local VAT, and or duties.

The applicable prices for the products are the prices shown on the website at the time of your order.

The full purchase price for your items, excluding delivery, is available to you in your basket. Prices including delivery will be presented to you before completion of your order once you have filled in your delivery information. 

Once you have completed your order, you will receive an order confirmation via the e-mail you entered when filling out your delivery and invoicing information. We recommend that you save your order confirmation. 

  1. PAYMENT 
    You can order from Luxwi using the following payment methods: Mastercard, VISA, Verified by VISA, Discover, Diners Club, JCP, UnionPay, American Express. No payment fees will be charged to your card when shopping via our website. 

When you place an order, we will reserve the purchase amount on the account of your payment card. The purchase amount will not be drawn from your account before your order is shipped to your chosen destination. The invoice for your purchase will be sent separately to you by e-mail. The invoice does not contain sensitive data but will always include information about what payment method has been used and by whom. It is your proof of payment.

Payment and transfer of credit card information is processed in encrypted form via a 256 SSL-encryption from our payment provider QuickPay. We use payment encryption in order to ensure that your information is protected against third parties. We do not store your payment information.

QuickPay & PCI DSS certification
The purpose of the PCI Data Security Standard (DSS) is to have a common international standard for the manner in which credit card data is processed. The standard defines a set of requirements for the storage, transmission, and handling of credit card data - and how to check that these requirements are met.

QuickPay is certified according to the latest version of the PCI DSS Level 1. It is a comprehensive process which, among other things, involves:

An Annual Report on Compliance (ROC) performed by a Qualified Security Assessor (QSA)
Quarterly scans of the network, performed by an Approved Scan Vendor (ASV)
A large number of rules and guidelines for workflow, and the processing and storage of data
Both consumers and e-commerce stores will benefit from the enhanced safety requirements specified by the PCI certification. By doing business with suppliers who have obtained the PCI certification, as an e-commerce business you reduce the risk of fraud and provide users with a greater sense of security as a customer in the shop.

  1. DELIVERY
    Delivery costs vary depending on the amount of goods, method of delivery, weight, and volume of your order. Delivery costs will be calculated and shown before the completion of your order. The delivery time will depend on whether the ordered product is in stock and what method of delivery has been chosen. We currently use the following delivery services [DHL, PostNord]. Our estimated delivery times are: 
  • Europe [4-5 business days]
    • United States [4-5 business days]
    • China [4-5 business days]

We will send you an e-mail once your order has been processed and is ready to ship. If delivery is expected to be delayed, we will notify you as soon as possible via e-mail.

We ship all orders with a track-and-trace system. If you have questions regarding your order after notification that it has shipped from us, please refer your questions to the designated delivery partner, e.g. if you have questions regarding delivery or order tracking. 

If you need to change or cancel an order before it has shipped, please contact us by e-mail on customerservice@luxwi.com

  1. LEGAL WARRANTY
    If you find that the delivered product does not meet your expectations, please let us know in order for us to help you or correct any issues you may experience. 

Pursuant to the Danish Sale of Goods Act, you have a two-year legal warranty (“reklamationsret” – right to complain) on your purchase. All claims of the legal warranty should be made as soon as possible and no later than two months from the time of becoming aware of any flaws or defects to the product. If you wish to exercise your legal warranty, please contact us by e-mail on customerservice@luxwi.com

We note that when exercising your legal warranty right it is a prerequisite for accepting your claim that the flaws or defects to the product are not a result of your mistreatment of the product. We reserve the right to replace, repair, or refund the purchased product(s) as we deem appropriate. Please also refer to the Danish Sale of Goods Act for your mandatory rights. 

  1. RIGHT OF RETURN
    When purchasing products via our website you always have a right to return the product within 14 days from the time of your receipt of the product(s) pursuant to the Danish Consumer Contract Act (the cooling off-period). 

If you wish to exercise your right of return you must notify us no later than 14 days from the date of you taking possession of the product. Notification can take place by sending us an e-mail with your name, order number, and a clear statement that you wish to exercise your right of return on all or part of your order. If you wish to return your product, please contact us on customerservice@luxwi.com

The returned product(s) must be sent to Luxwi’s address [Grusbakken 14, 2820 Gentofte, Denmark]. The return must be carried out without undue delay and no later than 14 days from the time of you notifying us that you wished to exercise your right of return. You cannot exercise your right by refusing to accept delivery of the product without giving us express notification hereof. 

Please note that if you exercise your right of return, you are liable for the delivery costs from you to us. The product must be returned in the same condition as you received it. You will not be reimbursed for the full purchase price if the product returned to us has depreciated due to your handling or while in your care. Once we receive the returned product, we will verify the condition of the product and contact you by e-mail regarding how your refund will take place. 

  1. COMPLAINTS PROCEDURE
    If we are not able to resolve your complaint about the products or services offered by Luxwi, you can file a complaint with the Danish Competition and Consumer Authority’s Center for Complaint Resolution located in Nævnenes Hus, Toldboden 2, 8800 Viborg, Denmark. You can file your complaint using the online tool: https://minsag.forbrug.dk/FKVWeb/CheckComplaintStart.aspx

It is also possible to file your complaint using the EU Commission complaints portal where complaints may be filed here: http://ec.europa.eu/odr. This complaint option is particularly relevant for consumers located in an EU Member State outside of Denmark. If you file a complaint using this portal, we kindly ask you to reference our e-mail address: customerservice@luxwi.com.

  1. LIMITATION OF LIABILITY, ETC.
    Luxwi does not accept any liability arising out of the application or use of the website or products except as expressly mandatory under applicable law. Luxwi does not represent or warrant, either express or implied, the merchantability or fitness for a specific purpose made with respect to the website or the products offered. Luxwi shall therefore not be liable for any damage or loss, whether direct, indirect, incidental, special, consequential, exemplary or otherwise, including but not limited to property damages, theft, or injury to any person to the furthest extent possible under applicable law. 

Luxwi does not undertake any duty to carry out the support or maintenance of the website. Luxwi may at any time update, alter, modify, temporarily or permanently restrict or shut down the website. 

Luxwi reserves all rights with regards to changes to applicable duties, customs and tariffs, typing errors, pricing and grammar errors, technical malfunction, sold out goods, and failure of delivery due to force majeure. 

If any part of these terms and conditions should be considered in contravention of law or invalid and thereby non-enforceable, this shall not affect the validity and enforcement of the remaining parts of the terms and conditions. 

  1. COOKIES
    We use cookies on this website. For further information on what cookies we use and how we use them please refer to our Cookie Policy here: https://luxwi.com/pages/privacy-policy.
  2. PERSONAL INFORMATION AND DATA
    When you shop and place orders with Luxwi, you are asked to fill in your personal information, including name, address, e-mail, and other necessary information, in order to complete your order. You can read more about how we register, handle, and store your personal information and data in our privacy policy available here: https://luxwi.com/pages/privacy-policy.
  3. LAW AND VENUE
    To the furthest extent possible, these terms and conditions shall be governed by and construed in accordance with Danish law, disregarding the Danish choice of law rules to the extent that such rules would otherwise lead to the application of any other law than Danish law. 

Any dispute or claim arising out of or in connection with the terms and conditions shall be brought before the Danish courts. 

  1. QUERIES
    If you have any questions or queries about these terms and conditions, the use of our website or products, please contact us at customerservice@luxwi.com

These terms and conditions were last updated on 18 February 2020.

Privacy Policy & Cookies

This privacy policy sets out how LUXWI Aps uses and protects any information that you give LUXWI Aps when you use this website.

LUXWI Aps is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

LUXWI Aps may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 17/02-2020. 


1: Your rights and your preferences

You may be aware that a new European Union law, called the General Data Protection Regulation or “GDPR" gives certain rights to individuals in relation to their personal data. 

  • Right of Access – the right to be informed of and request access to the personal data we process about you;
  • Right to Rectification – the right to request that we amend or update your personal data where it is inaccurate or incomplete;
  • Right to Erasure – the right to request that we delete your personal data;
  • Right to Restrict – the right to request that we temporarily or permanently stop processing all or some of your personal data;
  • Right to Object – the right, at any time, to object to us processing your personal data on grounds relating to your particular situation; the right to object to your personal data being processed for direct marketing purposes;
  • Right to Data Portability – The right to request a copy of your personal data in electronic format and the right to transmit that personal data for use in another party's service; and
  • Right not to be subject to Automated Decision-making – the right to not be subject to a decision based solely on automated decision making, including profiling, where the decision would have a legal effect on you or produce a similarly significant effect.


If you wish to make use of or exercise any of the above rights, please contact us at customerservice@luxwi.com or by phone (+45 45 26 91 20) and we will comply as soon as possible. 

2: What we collect

We may collect the following information: 

  • Name;
  • Contact information including email address;
  • Demographic information such as postcode, preferences and interests; and
  • Other information relevant to customer surveys and/or offers

3: What we do with the information we gather 

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons: 

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax, or mail. We may use the information to customize the website according to your interests.

4: Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online. 

By submitting your personal data, you agree to the above policy. We will take all reasonably necessary to ensure that your data is treated securely and in accordance with this policy. 

Unfortunately, the transmission of information via the internet is not 100% secure. We will do our best to protect your personal data, however, we cannot guarantee the security of your data to our site; any transaction is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access. 


5: How we use cookies 

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences. 

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. 

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. 

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. 


6: Links to other websites 

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question. 


7: Controlling your personal information 

You may choose to restrict the collection or use of your personal information in the following ways: 

  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at customerservice@luxwi.com

We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. 

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to customerservice@luxwi.com

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect. 

Product Disclaimer

When using the LUXWI LOCK you do so at your own discretion. LUXWI does not accept any liability arising out of the application or use of the LUXWI LOCK except as expressly mandatory under applicable law. LUXWI does not represent or warrant, neither express nor implied, the merchantability or fitness for a specific purpose made with respect to the LUXWI LOCK. LUXWI shall therefore not be liable for any damage or loss, whether direct, indirect, incidental, special, consequential, exemplary or otherwise, including but not limited to property damages or injury to any person to the furthest extent possible under applicable law. Notwithstanding the term of any statutory, limited, or implied warranty, or in the event that this limited warranty fails of its essential purpose, in no event shall LUXWI’s liability exceed the purchase price of the LUXWI LOCK to the furthest extent possible under applicable law.

For more information, please contact us at:

Luxwi ApS
Danish company registration no. 39034360
Grusbakken 14
DK-2820 Gentofte
Denmark
E-mail: customerservice@luxwi.com